Trust and Safety
Safety is built in
- AI clearly labelled
- Anonymous options on Chitly
- Crisis help: 14416 · 112
Our approach
How we think about safety
Both of our products involve personal conversations — with listeners on Chitly and with astrologers on AstroSaathi. We design them so people stay in control: they can keep details private, always know when they are talking to AI, and understand what our products are not.
People first
Safety features come before engagement features.
Honest AI
AI is labelled and comes with clear limits.
Less data
We aim to ask only for what each feature needs.
Chitly
Safety on Chitly
Anonymous options
Talk without sharing personal details such as your real name or phone number.
AstroSaathi
Safety on AstroSaathi
AI always labelled
The AI astrologer is clearly marked as AI, never presented as a person.
No guaranteed predictions
Astrology guidance is never presented as a certain outcome.
Not professional advice
AstroSaathi is not medical, legal or financial advice.
Privacy
Your data
At a high level, we collect account and contact details you give us, the information needed to run a feature (for example birth details for a Kundli), and basic technical data needed to keep the service working and secure.
Read the Privacy PolicyGet help
How to report a problem
Leave the conversation
If something feels wrong, leave the conversation and email support@praxxel.com.
Email the right team
Product or user issues: support@praxxel.com. Security vulnerabilities: security@praxxel.com.
Share what happened
Include the product, the date and time, and a short description. Don't send passwords.
Questions
Frequently asked questions
Is Chitly a crisis or therapy service?
No. Chitly offers emotional support, not emergency or clinical care. In India, call Tele-MANAS at 14416 or emergency services at 112.
How do I know if I'm talking to AI on AstroSaathi?
The AI astrologer is always clearly labelled as AI and is separate from human astrologers.
Do I have to share my real identity on Chitly?
No. Chitly offers anonymous options, so you don't need to share personal details to talk.
Are astrology readings guaranteed?
No. Astrology guidance is not a guaranteed prediction and is not medical, legal or financial advice.
How do I report a security issue?
Email security@praxxel.com with the affected page or product and steps to reproduce.
