The short version
How we approach AI in Praxxel's products — supporting people, labelling AI clearly and being honest about limits.
Our principlesLink to this section
Human judgement first
AI supports people; it does not replace qualified professional judgement.
Transparency
People should always know when they are interacting with AI.
Privacy-conscious
Ask only for the information a feature needs.
Clear boundaries
Each product states what it is not, in plain language.
How AI is labelled in our productsLink to this section
AstroSaathi
AI astrologers are clearly labelled and kept distinct from human astrologers. Astrology guidance is not medical, legal or financial advice.
Chitly
Chitly provides conversation and emotional support between people. It is not emergency or clinical care.
Keeping humans in the loopLink to this section
Choice
Where both exist, people can choose a human or an AI option.
Context
AI answers are presented as guidance, not as facts or guarantees.
Escalation
For serious matters, we point people to qualified professionals or emergency services.
Known limitationsLink to this section
AI can be wrong
AI-generated guidance can be incomplete or incorrect. Do not rely on it alone for consequential decisions about health, money, legal matters or safety.
Report a concernLink to this section
For concerns about AI content, safety or misleading guidance, contact support@praxxel.com with the product name and relevant details, without including unnecessary sensitive information.
